NDIS Support Coordination · Queensland
Support Coordination.
Nothing else.
We focus on one service so every call gets answered, every plan gets actioned, and every participant gets the attention they deserve.
Call us — Brock picks up.(07) 3132 8082Mon–Fri, 8:30am – 5pm · AESTAfter hours? Leave a voicemail — we return them the next morning.A note to you
If you’re reading this at 11pm because things feel stuck, or halfway through another provider’s wait time, or on behalf of someone you love — you’re not on your own here. A real person answers the phone. We don’t hand you off. We don’t read from a script. We listen, we help you work out what’s next, and we follow through.
— Brock, and the Just Coordinate team
The promise
Prompt. Attentive.
Action-oriented.
We know what it’s like to wait for a callback that never comes. Your coordinator picks up the phone, follows through, and gets things moving.
What we do
Two levels of support,
one dedicated team.
Every NDIS plan is different. Your plan will be funded at either Level 1 or Level 2 — here’s what each one means, in plain English.
Level 1 · Support Connection
Finding the right providers.
We help you find and connect with the right providers in your area. Think of us as your NDIS matchmaker — we know who’s good, who’s available, and who fits your needs.
- Finding the right providers for you
- Checking availability and suitability
- Making introductions and warm referrals
Level 2 · Coordination of Supports
In your corner, for the long haul.
We coordinate across all your supports, manage service agreements, help you understand and use your plan, and make sure everything works together.
- Full plan coordination and monitoring
- Service agreement management
- Crisis support and problem solving
- Helping you get the most from your plan
What happens, in plain English
From your first call to
coordinated.
Most people are set up and working with us within a week of first contact. Here’s what the first call actually feels like — start to finish — so you know before you dial.
- Step 01About 15 minutes · over the phone
The first phone call.
You call — Brock picks up. No call tree, no “press 1 for new enquiries.”
We have a real conversation. Brock will ask what’s going on, what your plan says (if you have it handy — it’s fine if you don’t), and what you actually need help with right now. If you’re ringing on behalf of someone else, that’s fine too.
You’ll leave witha clear yes/no on whether we’re the right fit, and the next step if we are — no chasing, no “we’ll get back to you.”
- Step 02About an hour · your place, by phone, or on video
A proper first meeting.
Whoever you want in the room, in the room. Nothing to print, nothing to bring.
We’ll walk through your plan together — what’s in it, what it means in practice, what you’ve been told that turns out not to be true. We listen first. If something’s fuzzy, we’ll explain it in the language of a human being, not a government form.
You’ll leave witha one-page plan for the next fortnight — who we’ll be speaking to, what we’ll be organising, and when you’ll hear from us next.
- Step 03From day one, and every day after
We start — and we stay.
Paperwork sorted. Service agreement signed. The phone starts ringing — at our end, not yours.
We handle the providers, chase the appointments, translate the NDIS-speak, and keep you in the loop without burying you in forwarded emails. You’ll have the same coordinator the whole way. If something’s going wrong, you’ll know about it from us first, not from a provider out of the blue.
Every fortnighta short check-in — what’s working, what isn’t, what to do about it.
Questions people ask
The things you’re wondering, answered plainly.
If your question isn’t here, call us or send a message. No question is silly — this stuff is genuinely confusing.
Great question — we get asked this a lot. The short answer is: that’s completely fine. You can change coordinators at any time, and you don’t need anyone’s permission to do it. Give us a call and Brock will walk you through it in about five minutes. There’s no awkward paperwork you need to figure out on your own.
Nothing out of pocket. Support Coordination is funded through your NDIS plan under Capacity Building, and we bill the NDIS directly at the published rate. If you’re not sure what’s in your plan or how much Coordination funding you have, send it through and we’ll have a look together — no commitment.
We have a proper chat — about your plan, your goals, what’s been working, what hasn’t. No paperwork to bring, no forms to fill. We’ll listen, ask questions, and explain anything that feels fuzzy. It usually takes about an hour, and you can have whoever you like in the room with you (family, a support worker, no one at all).
Whichever works best for you. We travel across South East Queensland for home visits, and we’re happy to meet by phone or video if that’s easier — a lot of people find video the least stressful. Many of our conversations happen on the phone. When you call, we answer.
That’s honestly the most normal thing in the world, and figuring it out with you is part of what we do. Just call or send a quick message — even one line is fine. We’ll ask a few questions and point you in the right direction, even if that direction turns out not to be us.
We work with every kind of plan, every kind of participant, across Queensland.
All plan types
Self-managed, plan-managed, or NDIA-managed — we work with all of them. Not sure which you have? Give us a call and we’ll help you find out.
All disability types
No exclusions. If you have an NDIS plan with Support Coordination funding, we can help. If you don’t, we’ll still answer your questions.
Queensland-wide
Based in Brisbane, serving participants across the state — metro, regional, and remote. We travel, or we meet by phone and video.
Who we are
Founded on a simple frustration.
Just Coordinate was founded by Brock Hill because participants deserve a coordinator who does one thing and does it brilliantly. Too many providers spread themselves thin across dozens of services. When Support Coordination is just another item on a long list, participants feel it — in slow callbacks, in dropped balls, in the feeling of being a number.
We built Just Coordinate to be the opposite. A small team, laser-focused on coordination, with the capacity to actually pick up the phone when you call.
Participants don’t need more services. They need someone who will pick up the phone and follow through.
Brock Hill, Founder
Get in touch
Ready when you are.
Whether you’re a participant, a family member, or a plan manager looking to refer — we’d love to hear from you. We reply within one business day.